Terms of Service

1. Scope and application

These terms govern the supply of custom-manufactured acrylic products by[REGISTERED COMPANY NAME], registered at[REGISTERED POSTAL ADDRESS] ("we", "us", "our"), to the business customer named on the quotation or order ("you", "the customer"). We trade as Fabex Manufacturing.

They apply to the exclusion of any terms you may seek to impose, including terms printed on a purchase order, unless we agree otherwise in a document signed by both parties. Where our quotation, your purchase order and these terms conflict, the order of precedence is: (a) a signed supply or framework agreement between us; (b) the quotation as accepted; (c) these terms.

We deal with businesses only. Nothing here is intended to limit rights that cannot be limited under mandatory law in your jurisdiction, including any statutory right of withdrawal where it applies.

2. Quotations and validity

Every unit we make is made to drawing, so there is no price list. A quotation is prepared against the specification you give us and is itemised — material, tooling and setup, finishing, hardware, packing and freight — so that you can compare it against another supplier on equal terms.

• A quotation is valid for 30 days from its date unless it states otherwise, because acrylic sheet prices, resin surcharges and freight rates move.
• A quotation is based on the information available to us at the time. If your drawing, quantity, material, finish or delivery requirement changes, we will re-quote the affected part of the price rather than absorbing the difference.
• A quotation is not an offer capable of acceptance in law until we confirm it in writing as an order acknowledgement (clause 3).
• Estimates of price given verbally, or given on the basis of a photograph or an undimensioned sketch, are indicative only and are not binding until confirmed in a written quotation.
• Tooling, jigs and setup shown as a separate line are chargeable whether or not you place a production order, if the tooling has already been made.

3. Orders and acceptance

An order is accepted only when we issue a written order acknowledgement, or when we begin production, whichever happens first. Your order is accepted on the basis of the drawing revision stated in the acknowledgement.

Where a drawing, moulding, colour sample or printed sample has been approved by you, that approved version is the specification for the order. Approval may be given by email, by a signed sample ticket or by written sign-off on a pre-production sample. We manufacture to that approved version and are not responsible for a feature that was present in the approved sample.

Once production has started, an order can only be changed or cancelled with our written agreement, and you will pay for material already cut, tooling already made, finishing already completed, and any third-party commitments we cannot cancel. For repeat orders we keep your tooling and drawings, so a reorder is normally a stock and scheduling question rather than a new setup.

4. Prices, taxes and payment

Prices are in the currency stated on the quotation and exclude duties, import taxes and any destination charges unless expressly included. Where we are required to charge value added tax, GST or an equivalent tax, it is added to the invoice.

Unless the quotation states otherwise:

• 50% deposit is payable on order confirmation, and the balance before dispatch;
• tooling and setup is payable with the deposit where it is shown as a separate line;
• payment is by bank transfer to the account on our invoice, and you bear your own bank charges and any intermediary fees;
• we may require payment in full before production for a first order, for a non-standard material we must buy in, or where an agreed credit limit would be exceeded.

Where we agree credit terms, they run from the invoice date. We may charge interest on late payment at the rate stated on the invoice, or at 1% per month where no rate is stated, and we may suspend production or withhold dispatch of any goods — including goods already made — while an invoice is overdue. Title to goods passes only on payment in full (clause 8).

5. Drawings, tooling and intellectual property

You retain ownership of your designs. Drawings, CAD models, artwork, brand assets, moulds, masters and specifications you supply remain your property (or that of your licensor). We use them solely to quote for, manufacture and pack your order, and we do not use them for any other customer.

We own the tooling and process know-how we create. Jigs, fixtures, formers, CNC programmes, cutting files, moulds and other tooling that we design or manufacture to fulfil your order remain our property, along with the manufacturing methods and process knowledge used to make your parts, unless a separate written agreement transfers specific tooling to you.

• Where tooling is charged to you as a separate line item, you have the right to have it used exclusively for your orders for as long as you keep ordering; ownership nevertheless remains with us unless we agree otherwise in writing.
• We will keep your tooling for the life of the product and will not use it for another customer. If you ask us to release or transfer physical tooling, we will do so once all outstanding amounts are settled, and you pay the cost of packing and freight.
• We may photograph finished goods for our own records, quality documentation and portfolio. We will not publish images of your product, brand or tooling without your written permission.
• You confirm that you own, or are licensed to use, everything you send us — including logos, packaging artwork and product shapes — and you indemnify us against a claim from a third party arising from our manufacture to your design.

6. Confidentiality and NDAs

Each party will keep the other's confidential information confidential and use it only for the purpose of the supply relationship. This covers drawings and specifications, prices and quotations, tooling design, customer and supplier identities, volumes, and any unreleased product.

We are willing to sign a mutual non-disclosure agreement before you share files, and we recommend it for unreleased products. Either party may disclose confidential information where required by law or by a regulator, but will give the other as much notice as is lawful.

These obligations do not apply to information that is already public without breach, that the receiving party already held without a duty of confidence, or that is independently developed without use of the discloser's information.

7. Lead times and delays

Lead times quoted are in working days and start from the later of: receipt of the deposit, approval of drawings or samples, and receipt of any material we must order in. Typical production is 7–15 working days, with sampling adding roughly 5–10 days, but the figure on your order acknowledgement governs.

• We will tell you promptly if we become aware of a delay, with the reason and a revised date.
• Delays caused by incomplete or late approval, changed drawings, late deposit, late freight booking, or information we are waiting on from you do not count against the quoted lead time.
• Where a delay is caused by an event in clause 12 (force majeure), our obligations are suspended for the duration of the event.
• Goods held at your request beyond the agreed dispatch date may attract storage charges, and we will tell you before any charge applies.

8. Delivery, title, risk and Incoterms

Unless the quotation states otherwise, goods are supplied EXW (Incoterms 2020) from our works and the delivery date quoted is an estimate of the dispatch date, not a guarantee of arrival. Where we quote a delivered term — FOB, CIF, DAP or DDP — the named place and the applicable Incoterms edition are stated on the quotation, and that term governs.

• You are responsible for import clearance, duties, taxes and any destination charges unless we have expressly agreed DDP terms in writing.
• Risk passes in accordance with the Incoterm agreed. Where no Incoterm is stated, risk passes on delivery to the first carrier.
• Title to the goods passes only when we have received payment in full, even if the goods have already been delivered. Until then you hold them as our bailee and must keep them identifiable and, if asked, return them.
• Packing is designed for the transit mode agreed at quotation. If you change the transit mode or route after we have quoted — for example air freight to sea freight — tell us, because the packing specification changes with it.
• We may deliver in instalments and invoice each instalment separately. A delay in one instalment does not entitle you to reject the others.

9. Inspection and acceptance

Every batch goes through three documented checkpoints: incoming sheet inspection against the material specification, in-process dimensional checks against the drawing, and a pre-shipment inspection covering dimensions, edge and surface finish, hardware function and appearance. The inspection record — with photographs where relevant — accompanies the shipment.

You should inspect goods within 7 days of delivery. Goods are deemed accepted if no defect, shortage or transit damage is notified within that period, other than a latent manufacturing defect (clause 10). Small variations that are normal to the material — slight tonal variation between sheet batches, minor thickness tolerance within the sheet manufacturer's published range, and the faint machining marks inherent to a cut edge — are not defects and are not grounds for rejection.

10. Warranties and defect claims

We warrant that goods will be manufactured to the approved drawing and specification, will be free from manufacturing defects in material and workmanship, and will be packed to survive the agreed transit mode.

• Damage or shortage in transit must be notified within 7 days of delivery, with photographs of the packaging as received and of the contents.
• Visible defects — dimensional, finish or assembly faults that are apparent on reasonable inspection — must be notified within 30 days of delivery.
• Latent manufacturing defects — a fault that could not reasonably have been found on inspection, such as a bonding failure under normal use — must be notified within 12 months of delivery.
• Where acrylic parts have been supplied flat-packed for assembly, we are responsible for the parts as supplied, not for the result of assembly carried out by you or a third party.

Our obligation for a valid claim is, at our option, to repair, replace or credit the defective goods. This is your exclusive remedy for a breach of warranty.

The warranty does not cover damage or failure caused by:

• misuse, accident, or use of the unit for a purpose it was not designed for — for example a display used as a step, seat or support;
• over-tightening fixings, or assembling a unit with fasteners tightened beyond the point we specify. This is the single most common cause of crazing and edge cracking in acrylic;
• contact with solvents or aggressive cleaning agents — including alcohol-based sanitisers, acetone, ammonia-based glass cleaners, ketones and chlorinated solvents — or with adhesives, inks and lubricants we did not supply;
• normal wear, including the fine surface scratches and the loss of gloss that follow everyday handling, and the gradual loss of clarity of uncoated sheet under prolonged direct sunlight;
• installation, modification or repair carried out by anyone other than us, or hardware, lighting or electronics we did not supply;
• exposure beyond the environment we were told about — for example an indoor unit installed outdoors, or a unit exposed to chemicals or wash-down it was not specced for;
• storage or handling after delivery outside the conditions we recommend, including stacking, standing on, or removing protective film and leaving the unit in contaminated air.

Consumable and third-party items — LED drivers and strips, locks, hinges, charging modules — carry the warranty of their original manufacturer, and we will pass on that benefit to you and help with a claim.

11. Limitation of liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud, or for fraudulent misrepresentation.

Subject to that, our total liability arising out of or in connection with an order — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the total price paid for the goods giving rise to the claim.

We are not liable for indirect or consequential loss, and in particular not for loss of profit, loss of revenue, loss of a retail listing or promotional window, loss of goodwill, or the cost of substitute goods, however arising. Our liability for transit damage is limited to the terms of the Incoterm agreed and to any freight insurance actually taken out.

You must tell us about a claim within the period stated in clause 10, and we are not liable for a claim notified after that period.

12. Force majeure

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, including: natural disaster, epidemic or pandemic, war, terrorism, civil unrest, sanctions or export-control restrictions, government action or refusal of a licence, port closure, carrier or customs failure, strike or industrial action, failure of utilities or telecommunications, and shortage or allocation of raw material including acrylic sheet.

The affected party must notify the other promptly and use reasonable efforts to mitigate. If the event continues for more than 60 days, either party may cancel the affected part of the order. Where cancellation follows a force majeure event, you pay for work properly completed and for material irrevocably committed up to the date of cancellation.

13. Governing law and disputes

These terms and any dispute arising out of them — including non-contractual disputes — are governed by the laws of [JURISDICTION]. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties submit to the exclusive jurisdiction of the courts of [JURISDICTION / CITY]. Before starting proceedings, both parties agree to attempt to resolve the dispute through good-faith discussion between senior representatives for 30 days after written notice of the dispute. That does not prevent either party from applying for urgent injunctive relief.

If any provision of these terms is found to be invalid or unenforceable, the rest remains in force, and the invalid provision is replaced by one that achieves as nearly as possible the same commercial result.

14. Amendments

We may update these terms from time to time. The version published at the date of your order acknowledgement governs that order; a later version governs orders accepted after it is published. The "last updated" date at the top of this page always reflects the current version. We will not apply a material change retrospectively to an order we have already accepted.

Anything agreed between us that varies these terms — a different deposit, a longer warranty, a delayed delivery date — must be in writing, in the quotation or order acknowledgement, or in an exchange we both confirm by email.

Questions about these terms should go to sales@acrylicdisplaymfr.com during Mon–Fri, 09:00–18:00 (GMT+8). Our Privacy Policy explains how we handle the personal data that comes with an enquiry or an order.