Contact
Talk to the engineering team
Send your drawings, ask a technical question, or just describe what you need. You will reach the people who would actually run your job — not a call centre.
Request a call back
Prefer to talk it through? Send a short note with your number and a convenient time, and we will call you.
Request a callWorking hours
Mon–Fri, 09:00–18:00 (GMT+8)
We work with buyers in the US, Australia, Japan, the EU and the Middle East, and we schedule calls to suit your timezone.
Reply within one business day
Send us your enquiry
Send your drawing, STEP file reference or even a rough sketch. An engineer reviews the geometry and replies with manufacturability notes and pricing.
What to include so we can help faster
What you are making
Product family if you know it, or just describe the unit. Dimensions of the product it must hold matter more than the display dimensions.
Quantity and timing
First order quantity and realistic annual volume, plus any in-store or launch date you are working back from.
Any drawings you have
DWG, DXF, PDF, STEP, IGES — or a photo with approximate dimensions. If it is only an idea, that is a fine starting point too.
Common questions
Can't find your answer? Ask us directly — you'll get a real answer from the person who would run your job.
Ask a questionWhat is your minimum order quantity?
There is no fixed minimum. Small runs and one-off prototypes are welcome, and the unit price simply reflects the tooling and setup involved. For production quantities, cost per unit drops sharply once tooling is amortised, so it is worth telling us your realistic annual volume as well as your first order.
What files do you need to quote?
Ideally a 2D drawing (DWG, DXF or PDF) or a 3D model (STEP, STP or IGES). If you do not have those, a dimensioned sketch, a photo of an existing unit with approximate sizes, or even a clear description is enough to start — we will come back with the questions we need answered.
How long does production take?
Typical production runs take 7–15 working days after drawing approval and deposit, depending on quantity, finishing complexity, and whether new tooling or a sample is required. Sampling adds roughly 5–10 days. We confirm a firm schedule with your quotation so you can plan a launch date around it.
Do you keep our designs confidential?
Yes. We do not publish client drawings, and we are happy to sign a mutual non-disclosure agreement before you share files. Your tooling and designs are not used for any other customer.
Can you match a specific brand colour?
Yes. Screen printing and UV digital printing are matched to Pantone references or to a physical sample you send. For colour-critical work we produce a printed sample for your approval before the run.
Ready when you are
Fabex Manufacturing reviews every enquiry personally. Send what you have and we will tell you honestly whether we are the right manufacturer for it.
- 1Send drawings, files or a photo
- 2Engineer reviews and quotes
- 3Sample, approve, produce